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Shipping Policy

At DSM Foundry, we are committed to providing our customers with a seamless and efficient shipping experience. To ensure your satisfaction, we have partnered with trusted carriers, UPS and USPS, for all our shipping needs. Please review our Shipping Policy below for more information on our shipping procedures and guidelines.

Processing Time:

Orders are typically processed and shipped within 5-10 business days from the date the order is placed, excluding weekends and holidays. During peak periods or special promotions, order processing times may be longer. We will keep you informed via email regarding the status of your order.

Shipping Options:

We offer various shipping options for your convenience:

Standard Shipping (UPS/USPS Ground): Delivery within 3-7 business days after the order has been processed and shipped, depending on your location.

Expedited Shipping (UPS 2nd Day Air/USPS Priority Mail): Delivery within 2-3 business days after the order has been processed and shipped.

Express Shipping (UPS Next Day Air/USPS Priority Mail Express): Delivery within 1-2 business days after the order has been processed and shipped.

Please note that shipping times are estimates and may vary based on your location, carrier, and other factors outside our control.

Shipping Rates:

Shipping rates are calculated based on the weight, dimensions, and destination of your order. You can view the estimated shipping charges for your order during the checkout process. Please note that additional charges may apply for oversized or heavy items.

International Shipping:

At this time, we only ship within the United States. We apologize for any inconvenience and encourage our international customers to contact us for information on possible future shipping options.

Order Tracking:

Once your order has been shipped, you will receive an email notification containing your tracking number and a link to track your package. You can also log in to your DSM Foundry account to view your order status and tracking information.

Lost or Damaged Packages:

If your package is lost or damaged during transit, please contact us immediately at [customer support email or phone number]. We will work with the carrier to resolve the issue and ensure your satisfaction. Please note that claims for lost or damaged packages must be reported within [specific time frame, e.g., 30 days] of the estimated delivery date.

Return Policy:

If you are not completely satisfied with your purchase, please refer to our Return Policy for information on returns, exchanges, and refunds.

If you have any questions or concerns regarding our Shipping Policy, please feel free to contact us here. Our team is here to assist you and ensure a seamless shopping experience.