At DSM Foundry, we strive to ensure complete customer satisfaction. If for any reason you are not entirely satisfied with your purchase, we are here to help. Please review our Return Policy below:
Return Period:
You may return most new, unopened items within 30 days of delivery for a full refund. Items must be returned in their original packaging and in the same condition as they were received.
Non-Returnable Items:
Please note that certain items cannot be returned due to their nature. These include custom-made products, personalized items, and items marked as final sale.
How to Initiate a Return:
To start a return, please contact our customer service team here with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.
Return Shipping:
You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to our error (you received an incorrect or defective item, etc.). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, usually within a certain number of days, depending on your card issuer’s policies.
Exchanges:
If you need to exchange an item for the same product, please contact our customer service team. Please note that exchange is subject to product availability.
Damaged or Defective Items:
If you receive an item that is damaged or defective, please notify us immediately. We will arrange for a replacement or refund and provide instructions for returning the item.
We value your business and aim to provide a smooth and transparent return process. If you have any questions or concerns about our Return Policy, please contact our customer service team. We’re here to help!
Please note that this Return Policy may be updated periodically to reflect changes in our practices or applicable laws. Be sure to review it regularly for any updates.